Refund Policy

Exchange and Refund

 

"No Questions Asked Cancelation, Exchange and Refund Policy!"
 

The refund of money is subject to cancelation and cancelation policy will be applicable on Cancelation and Refund. The refund policy we change time to time so we suggest you to read our refund policy at the time of purchase. Though we strive to give you a great customer experience each time you trade with us, if at all you are not 100% satisfied with the package, you can cancel your booking under "No Questions Asked Cancelation and Refund Policy!"

 

Please note that we do not bear the loss and you have to pay for the following at the time of cancelation.

 

1. Promotional offers will be cancelled and you will be charged equal to that extent.

2. A service charge of INR 300/- or 4% of package value whichever is more will be applicable for each exchange and cancelation.

3. Though we strive to make your vacation wonderful each time you book a trip with us, if you change your mood before 20 days’ of the start date of the trip you booked with us, No Worries!!, you can book any package in exchange to your previous package. Just e-mail us for exchange of cancelation at customers@mashahur.com. We promise and we fulfill our promises!

4. Your exchange order value should be equal to or more than the value of the tour package you are returning to us. The excess value will be transferred in to our account for exchange of package.

5. After submission of request for cancelation or exchange, you have to wait for at-least 24 hours for any update. Till then, keep calm and relax.

6. You may cancel a part of the package you booked with us, if in case you received any complimentary gifts or discounts that all will be canceled and you will be liable to return gifts to us.

7. If you booked any package in promotional offer then additional cancelation rules might also apply.

 

It is always a win-win situation for you!